Privacy Policy

Last updated: May 7, 2026

You must be at least 18 years old to use this Service.

Kadegate ("we," "us") operates an API platform that serves open-source large language models. This Privacy Policy explains what data we collect when you use our services at kadegate.com and our API endpoints, how we use it, and the choices you have.

1. Scope

This policy applies to:

• Our website (kadegate.com and subdomains).
• Our inference API, including all subscription tiers and endpoints.
• Any account or billing interactions you have with us.

It does not cover third-party services that integrate with Kadegate (such as agent harnesses, IDE extensions, or aggregators); those services have their own privacy policies.

2. Data We Collect

2.1 Account and billing data

When you sign up or subscribe, we collect your name, email, and billing information. Payments are processed by our payment provider; we do not store full credit card numbers on our servers.

2.2 API request data

When you call our API, we process:

• Prompts, completions, and any tool/function call payloads you send or receive.
• Request metadata such as model, timestamp, token counts, latency, IP address, user agent, and API key identifier.
• Error traces and diagnostic information when a request fails.

2.3 Website data

When you visit kadegate.com, we collect standard web analytics (pages viewed, referrer, approximate location derived from IP, device and browser type). We use cookies only where needed to operate the site (e.g., session cookies for login).

3. How We Use Data

We use the data above to:

• Serve your inference requests and return responses.
• Operate, monitor, and improve the reliability, performance, and security of our systems.
• Investigate abuse, fraud, and violations of our Terms of Service.
• Bill for usage and manage your account.
• Communicate with you about your account, service changes, and (if you opt in) product updates.

4. Model Training

We do not train the models we serve on your prompts or completions. Inputs and outputs from your API requests are never used to train, fine-tune, or otherwise improve the capabilities or behavior of the models we serve, and we do not share your prompts or completions with any third-party model provider for training.

We may use aggregated, non-content metadata (e.g., token counts, latency distributions, error rates) to improve our infrastructure and serving performance.

5. Data Retention

Request logs containing prompts and completions may be stored in an anonymized form, stripped of direct account identifiers beyond an internal request ID, for up to 30 days to detect, prevent, and investigate abuse, then deleted.

Operational metadata (token counts, latency, error codes, and related service diagnostics) may be retained longer for billing reconciliation, capacity planning, service security, and abuse prevention.

Account and billing records are retained for as long as your account is active and for the period required by applicable tax and accounting laws after closure.

6. Sharing and Disclosure

We share data only as needed to run the service:

• Infrastructure providers. We run inference on cloud and hardware partners under contractual confidentiality and data protection terms. These providers process data only on our instructions.
• Payment and business tools. We share limited data with our payment processor and billing platform.
• Legal requests. We may disclose data to comply with valid legal process, to protect our rights or property, or to protect the safety of users or the public.
• Business transfers. If Kadegate is involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction, subject to this policy.

We do not sell personal data, and we do not share prompts or completions with advertisers or data brokers.

7. Security

We use industry-standard safeguards to protect your data, including TLS encryption for data in transit, encryption at rest for stored logs, access controls on internal systems, and audit logging. No system is perfectly secure; we cannot guarantee absolute security, but we work to meet or exceed industry norms for API providers.

8. Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, or port your personal data, or to object to or restrict certain processing. To exercise these rights, email us at support@kadegate.com. We will verify your identity before acting on a request.

You can also:

• Delete your API keys at any time from your account dashboard.
• Request deletion of your account and associated logs, subject to legal retention requirements.
• Opt out of marketing emails using the unsubscribe link in any such email.

9. International Users

If you access Kadegate from outside the jurisdiction where our servers are located, your data will be transferred to and processed in that jurisdiction, which may have different data protection laws than yours. By using the service, you consent to this transfer.

10. Children's Privacy

Kadegate is not directed to children under 18, and we do not knowingly collect personal data from anyone under 18 years of age. If you believe a minor has provided us personal data, contact us at support@kadegate.com and we will delete it.

11. Changes to This Policy

We may update this policy from time to time. We will post the new version at kadegate.com/privacy and update the "Last updated" date. For material changes, we will provide additional notice (e.g., by email or an in-product banner) before the changes take effect.

12. Contact Us

Questions, requests, or complaints about this policy can be sent to:

Kadegate
Email: support@kadegate.com
Website: https://kadegate.com